PLEASE NOTE: We are a made to order brand. Each item is designed, cut and sewn in our studio in Delhi. Our turnaround time is 2-3 weeks because good things take time! If your order is urgent, please get in touch and we can assist you with a quicker turnaround. Ready to ship items are posted within 4 working days. Thank you.                                                                                                                                                                                                                                 If you've some specific design in mind regarding your dream outfit, you can speak to our Head Designer and co-create. Click on the link to initiate a WhatsApp chat.                        

What is a Privacy Policy

  What is a Privacy Policy?

This privacy policy discloses the privacy policies for www.thedevy.com. Your right to privacy is extremely important to us and we have created this statement to demonstrate our firm commitment to your privacy. Below are the guidelines we use for protecting the information you provide us during a visit to our site enquiry@thedevy.com

  About our privacy policy

This privacy policy discloses the privacy policies for www.DevyTheLabel.com. Your right to privacy is extremely important to us and we have created this statement to demonstrate our firm commitment to your privacy. Below are the guidelines we use for protecting the information you provide us during a visit to our site www.DevyTheLabel.com.

  About refund/return policy

We donot entertain refund and exchange product after delivery.

  Information Collection, Use and Sharing

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 Email marketing (if applicable)

With your permission, we may send you emails about our store, new products and other updates.

  Text marketing (if applicable)

Yes, we can customise the garment in any colour of your choice. Please know that we make every effort to display the colours of our products as accurately as possible. Keep in mind that on-screen colour can look very different, depending on your monitor settings - we cannot guarantee that your monitor's display of a colour will be completely accurate.

  Controlling your personal information

www.DevyTheLabel.com is designed to give you control over the privacy of your credit card information, name, address, email and all additional information you voluntarily provide us via email or other direct contact from you. We offer the industry standard security measures available through your browser called SSL (secure socket layer) encryption that ensures safe Internet transmission of your personal information. When you place an order for merchandise on www.DevyTheLabel.com, you will be asked for certain personal information such as your name, address, email address and your credit card information required to process the order. The secure processing of credit card transactions is done by a proprietary authentication system. We will not sell or rent this information to anyone. All personal information provided to us when you register or place an order is maintained in private files on our secure Web server and our internal systems.

We use customer contact information to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

We will only use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation other than as necessary to fulfil your request, e.g. to ship an order.

We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and to gather broad demographic information. Unless you ask us not to, we may contact you via email or phone in the future to tell you about specials, new products or services, or changes to this privacy policy.

  Your Access to and Control over Information

Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the My Account page. If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.

If you have provided your email address to us, we may send you emails of a promotional nature from time to time. If you do not want to receive such mailings, simply respond by email or unsubscribe using the unsubscribe link provided in all automatic or promotional emails.

You can do the following at any time by contacting us via the contact page provided on our website:

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you
  • Express any concerns you have about our use of your data
  Security

We take precautions to protect your information. www.DevyTheLabel.com has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

  Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfil your rental requests. If we have trouble processing an order, we’ll use this information to contact you.

  Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

  Links

This site contains links to other websites as a convenience for informational purposes only and does not mean that we endorse those websites. www.DevyTheLabel.com is not responsible for the privacy practices or the content of such websites and we encourage you to read such sites’ privacy policy before submitting any personal information if required.

  Cookies

At www.DevyTheLabel.com we use cookies to help improve your shopping experience by keeping track of your preferences, shopping cart, and other information that will help us serve you better. A cookie is a small data file that is automatically sent to your web browser from a web server and stored on your computer's hard drive. They help you navigate our site more easily. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

  Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

  Updates

www.DevyTheLabel.com may amend or update all or any part of this Privacy Policy from time to time. All amendments and updates will become effective upon publication on this website. If you feel that we are not abiding by this privacy policy, you should contact us immediately through our Contact Page.


TESTIMONIALS

“Expressing in words what they delivered to me is not possible. I highly appreciate their prompt services, from how they took notes of the customisations I had requested for and how they accommodate my request...”

Ratings

“Excellent quality, great finish and I’d say reasonable pricing for the quality they offer. They are very responsive as well and make sure that there’s timely delivery. I have ordered two dresses from Devy and loved both of them...”

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“When it comes to attention-to-detail, professionalism and talent, the designers at Devy exhibit all these qualities and more. She has made my little daughter feel like a royal queen LITERALLY on her 1st   birthday...”

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“Best place to find perfect dresses for your little ones. I was looking for an outfit for my little boy. I called them and told them about my requirements, and within an hour we were able to finalise a design. Team Devy is very professional in...”

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